TERMS & CONDITIONS
Terms & Conditions
Policies are subject to change at any time. The version on the website published on the day of your arrival will be considered the most current and may supersede any previously provided information.
Arrivals & Departures
Cabins
- Check-in: After 4:00 PM
- Check-out: 10:00 AM
- Early Check-in Hours: 2:00 PM (48-hour advance approval required)
- Early Check-in Fees: $150 - any cabin
- Late Checkout Hours: 12:00 PM (48-hour advance approval required)
- Late Checkout Fees: $100 - any cabin
(Early check-in and late check-out are not offered during the winter season or in our campground.)
- You are welcome to park up to two vehicles at the cabins starting at 2:00 PM. Please do not unload or leave any personal belongings on the decks or site area (unless Early Check in was prepaid 48 hours in advance)—check-in and cabin access begin after 4:00 PM, as housekeeping needs time and space to prepare. Any items left before check-in will be considered leftover from the previous guest and will be removed.
Campground (Camping Cabins, Tent Sites, Van, & RV Sites)
- Check-in: After 1:00 PM
- Check-out: 10:00 AM
- You're welcome to park ONE vehicle/RV at your campground site after 1:00 PM.
(Early check-in or late check-out is not allowed on this type of reservation)
**All Guests MUST check in at Front Desk before setting up in the campground or entering cabins.**
After-Hours Arrival & Check-In
If you arrive after the lodge has closed, please proceed to the Lodge. An after-hours check-in sheet will be posted on the door with instructions for completing your check-in and accessing your accommodations.
General Policies
- We are happy to welcome leashed dogs! An overnight pet fee of $50 per dog, per cabin- even if visiting for the day. Max of 2 dogs per any reservation.
- Pets must be leashed at all times while on resort property, including on the beach. Pet waste must be picked up immediately, and dogs may not be tied up or left unattended at any time, including at your campsite or cabin or in any vehicle or camper/RV. In accordance with Oregon law, dogs are not permitted inside the Lodge. Please visit our Pet Policy page for our complete pet policy.
- At Elk Lake Resort, we strive to keep the property peaceful, clean, and safe for all guests. For this reason, we do not allow smoking or vaping, on the property, in our boats, or on our beaches.
- Campfires are permitted only as small warming fires, 12 inches or less in diameter. Campfire rings are seasonal and may be covered or buried by snow during the winter. Campfires are allowed in winter, but guests may need to dig out the designated fire ring before use.
- Campfires must never be left unattended and must be fully extinguished before you leave. A fire is considered fully extinguished only when it is cold to the touch.
- **Fires larger than 12 inches, bonfires, unattended fires, or portable fire pits of any kind are strictly prohibited at all times, including summer and winter. Guests who violate this policy may be required to leave the property immediately without a refund**
- When a campfire ban is in effect, generators are not permitted. The Forest Service requires generators to be positioned at least 10 feet from any fire source. Because our generator policy requires generators to remain in the back of a vehicle and not on the ground, generators cannot be operated during a campfire ban.
- To help protect our trees, please do not hang any items from them, including hammocks, towels, laundry lines, trash, or other belongings.
- Tents are only permitted in designated reserved tent campsites. Tents are not allowed in RV sites, van camping sites, camping cabin sites, or cabin sites.
Damage & Excessive Cleaning Policy
Guests are responsible for any damage to cabins, campsites, marina rentals, boats, equipment, or other resort property during their stay. Charges will apply for damage, missing items, evidence of smoking, pet-related damage, or excessive cleaning beyond normal turnover standards.
- A minimum fee of $250 will be assessed for damage or excessive cleaning, with additional charges applied as needed to cover the full cost of repairs, replacement, restoration, or cleaning services.
- A minimum fee of $100 per missing or damaged item may be applied, as determined by management.
- Dogs may not be left unattended anywhere on the property, including in a vehicle, RV, tent, tied up outside, on the beach, or on the dining deck. Dogs may not be tied to walls, tables, chairs, vehicles, or other property fixtures anywhere on the property. Guests who leave a dog unattended or violate these requirements may be required to leave the property immediately without a refund.
Plan Your Visit
For additional information, including arrival times, day-use beach access, and other trip details, please visit our Before You Visit page. Be sure to check our website and the Lakeside Dining page for the most up-to-date Lodge and Restaurant/Bar hours, as they may vary based on operational needs.
Travel Insurance Recommendation
Due to the unpredictable nature of weather, wildfires, and life in general, we strongly recommend purchasing travel or experience insurance to help offset the cost of last-minute cancellations or changes.
Travel insurance may help protect against unexpected disruptions, cancellations, weather impacts, medical emergencies, or other unforeseen circumstances and may provide reimbursement when cancellations occur for covered reasons under the policy.
Guests who decline to purchase travel insurance acknowledge that no exceptions to our cancellation or change policies will be made.
Guests may wish to explore providers such as Allianz Global Assistance, Travel Guard, World Nomads, or Travelex. Guests are responsible for reviewing coverage details and selecting a policy that best meets their needs.
Cancellation Policies & Guest Responsibilities
Policies are subject to change at any time. The version on the website published on the day of your arrival will be considered the most current and may supersede any previously provided information.
All Reservations
Our rates may change periodically based on season, availability, demand, and promotional pricing, as is standard in the hospitality industry. A lower rate that becomes available after your reservation has been booked does not apply retroactively, and we are unable to provide price adjustments or refunds for subsequent rate changes.
If you choose to cancel and rebook at a newly available rate, the cancellation and reservation-change terms below apply.
Cabin and Campground Cancellation, Changes, & Refund Policy
30+ Days Before Arrival
A full refund will be issued minus a $100 cancellation fee (per cabin), or $20 cancellation fee (per campground site).
14–30 Days Before Arrival
A $100 cancellation/change fee (per cabin), or $20 cancellation/change fee (per campground site) applies and the remainder amount remains on file and must be used within one calendar year from date of issue and may be used one-time only towards a new (not currently made reservation) lodging reservation. No refunds will be issued. Credits cannot be used for other rentals or in the Lodge.
Within 14 Days of Date of Arrival
All payments and deposits are forfeited and cannot be refunded or applied to a future stay. Date changes and lowering reservation quantity is not allowed.
Marina Rentals, Snowcat Transport, and Winter Activity Rentals Cancellation, Changes, & Refund Policy
More Than 7 Days Before Scheduled Arrival or Activity
A $50 cancellation, reservation date or item quantity change fee applies to Pontoon Boats, DayDocks, Cabanas, Snowmobile Rentals, and Ride & Dine Packages, regardless of how much notice is given. Any remaining balance will be refunded to the original form of payment.
Other rentals—including kayaks, paddleboards, canoes, the sauna, and snowcat transport—do not have a cancellation or change fee if canceled more than 7 days in advance.
7 Days or Less Before Scheduled Arrival or Activity
Cancellations or changes to your reservation including changing the date or reducing the number of items booked (ex: Number of snowcat seats, number of snowmobiles, number of paddleboards)—are not allowed and will not receive any refund or credit.
Operational Changes
While we strive to honor all reservations as booked- pricing, operating hours, and reservation times may change due to seasonal conditions, weather, or other operational adjustments. Please note that no credits or refunds will be issued as a result of these changes.
Mountain Environment & Uncontrollable Conditions
Elk Lake Resort operates in a mountain environment, where weather and natural conditions can change quickly and unpredictably. Circumstances beyond our control may include, but are not limited to, weather conditions, lack of snow, rain or lightning, excessive heat or sun exposure, wildfire activity or smoke, road closures, or other environmental events. If these conditions affect travel plans, recreational activities, guest comfort, or personal preferences, refunds or credits will not be issued.
Travel Insurance Recommendation
Due to the unpredictable nature of weather, wildfires, and life in general, we strongly recommend purchasing travel or experience insurance to help offset the cost of last-minute cancellations or changes.
Travel insurance may help protect against unexpected disruptions, cancellations, weather impacts, medical emergencies, or other unforeseen circumstances and may provide reimbursement when cancellations occur for covered reasons under the policy.
Guests who decline to purchase travel insurance acknowledge that no exceptions to our cancellation or change policies will be made.
Guests may wish to explore providers such as Allianz Global Assistance, Travel Guard, World Nomads, or Travelex. Guests are responsible for reviewing coverage details and selecting a policy that best meets their needs.
Winter Stay Reservations
Our lodge is located 11 miles from Dutchman Flat Sno-Park near Mt. Bachelor and is accessible only by snowcat, snowmobile, or cross-country skis. Upon booking a stay, guests are required to arrange separate snowcat transportation (unless arriving by ski or snowmobile). Transportation must be booked in advance online and is billed separately.
Transportation, Parking & Snowcat Pickup
There is limited parking available at Dutchman Flat Sno-Park, which is a public parking area also used by visitors accessing winter activities in the surrounding area. Parking is not guaranteed and may fill before your arrival.
Guests are not permitted to park at Mt. Bachelor. Vehicles parked in unauthorized areas may be ticketed or towed at the owner’s expense.
We strongly recommend using Shuttle Oregon for transportation to and from Dutchman Flat Sno-Park pickup area. Alternatively, guests may arrange for family or friends to drop them off and pick them up.
If Dutchman Flat Sno-Park parking area is full, the resort does not have an alternative parking or transportation plan and cannot provide last-minute transportation services.
Snowcat Pickup
- The snowcat time listed on your reservation is the departure time, not the arrival time. Guests must be at the designated pickup area at least 15 minutes before the departure time, ready with all luggage and gear.
- Snowcat transportation is limited and must be balanced between passenger and gear capacity. We cannot guarantee transportation for last-minute or unconfirmed requests.
- Parking at Dutchman Flat Sno-Park is very limited and is not guaranteed. The lot may be full on your arrival date, and there is no backup parking or transportation plan if the lot is full. We strongly recommend having a family member or friend drop you off or using Shuttle Oregon rather than relying on parking at Dutchman Flat.
- The snowcat will not wait for late arrivals, and no refunds or credits will be issued if you miss the snowcat due to traffic, weather, parking, unloading, or other delays.
- When departing Elk Lake Resort, snowcat pickup is in front of the Lodge.
- For complete snowcat transportation, parking, gear, and pickup instructions, please see our Snowcat Transportation page.