TERMS & CONDITIONS

These updated cancellation policies supersede any previous emails, invoices, receipts, or other promised cancellation rules.

We understand that plans can change, and we do our best to be as fair and flexible as possible while balancing the unique logistics of operating a remote mountain resort. Due to the unpredictable nature of weather, wildfires, and life in general, we strongly recommend purchasing travel insurance to help offset the cost of last-minute cancellations or changes.

Cabin and Campground Cancellation or Change Policy

90+ Days Before Arrival: A full refund will be issued minus a $100 cancellation fee (per cabin), or $20 cancellation fee (per campground site).

• A one time reservation date change can be made with no penalty. 

7–90 Days Before Arrival: A $100 cancellation/change fee (per cabin), or $20 cancellation/change fee (per campground site) applies and the remainder amount paid remains on file and must be used within one calendar year from date of issue and may be used one-time only towards a new (not currently made reservation) lodging reservation. No refunds will be issued.  Credits cannot be used for other rentals or in the Lodge.

Within 7 Days of Date of Arrival: All payments and deposits are forfeited and cannot be refunded or applied to a future stay.  Date changes and lowering reservation quantity is not allowed.  EXAMPLE: If your reservation is on a Saturday, you must cancel the Saturday prior, not on Sunday.

Summer Marina Rentals, Snowcat Transport, and Winter Activity Rentals Cancellation & Refund Policy

More Than 7 Days Before Scheduled Arrival or Activity

• You may cancel or change your reservation (including changing the date or number of items booked).
• You will receive a full refund to the original form of payment, minus any applicable cancellation or change fees.
• Example: If your reservation is on a Saturday, you must cancel by the Friday prior (more than 7 days in advance) to qualify for a refund.
• A $50 cancellation or reservation change fee applies to the following rentals: Pontoon Boats, Day Docks, Cabanas, Snowmobile Rentals, and Snowmobile Packages (Ride & Dine).
• Other rentals—including kayaks, paddleboards, canoes, the sauna, and snowcat transport—do not have a cancellation or change fee if canceled more than 7 days in advance.

 7 Days or Less Before Scheduled Arrival or Activity

• Cancellations or changes to your reservation including changing the date or reducing the number of items booked (ex: Number of snowcat seats, number of snowmobiles)—are not allowed and will not receive any refund or credit and are subject to the Operations Changes listed below.
• Example: If your reservation is on a Saturday, you must cancel by the Saturday prior (not Sunday) to fall outside the 7-day window.

Operational Changes

While we strive to honor all reservations as booked- pricing, operating hours, and reservation times may change due to seasonal conditions, weather, or other operational adjustments. Please note that no credits or refunds will be issued as a result of these changes.

Mountain Environment & Uncontrollable Conditions
Elk Lake Resort operates in a mountain environment, where weather and natural conditions can change quickly and unpredictably. Circumstances beyond our control may include, but are not limited to, weather conditions, lack of snow, rain or lightning, excessive heat or sun exposure, wildfire activity or smoke, road closures, or other environmental events. If these conditions affect travel plans, recreational activities, guest comfort, or personal preferences, refunds or credits will not be issued.

Travel Insurance Recommendation
We strongly recommend that guests purchase travel or experience insurance to protect against unexpected disruptions, cancellations, weather impacts, medical emergencies, or other unforeseen circumstances. Travel insurance may provide reimbursement when cancellations occur for covered reasons under the policy. Guests who decline to purchase travel insurance acknowledge that no exceptions to our cancellation or change policies will be made.

Guests may wish to explore providers such as Allianz Global Assistance, Travel Guard, World Nomads, or Travelex. Guests are responsible for reviewing coverage details and selecting a policy that best meets their needs.

Winter Stay Reservations

Our lodge is located 11 miles from Dutchman Flat Sno-Park near Mt. Bachelor and is accessible only by snowcat, snowmobile, or cross-country skis. Upon booking a stay, guests are required to arrange separate snowcat transportation (unless arriving by ski or snowmobile). Transportation must be booked in advance online and is billed separately.

There is limited parking available at Dutchman Flat Sno-Park, and we strongly recommend using Shuttle Oregon for transportation to and from the gate at the Dutchman parking lot.

Guests are solely responsible for securing appropriate transportation to the resort. The resort does not provide last-minute transportation services and is not responsible for delays, missed arrivals, or inability to access the property due to failure to arrange transportation. No refunds or credits will be issued for lodging, rentals, or other services resulting from a guest’s inability to reach the resort.

General Policies

Outside alcohol for any guest (including cabin guests, campground guests, day-use guests, and activity or rental guests) is not allowed on property. We do have a full-service bar and restaurant onsite offering a curated selection of beverages and dining options.

Outside food and beverages are not allowed for day-use guests. Limited day-use reservations may allow outside food and beverages; please check the reservation description online to confirm if it is permitted for your specific booking.

We are happy to welcome leashed dogs! A small overnight pet fee will apply per campground site. Pets must be leashed at all times while on our property, and pet waste must be picked up immediately. Please see our Pet FAQ page for our detailed pet policy. We are no longer accepting new reservations for our main cabins that include dogs (Due to renovations being made). Any reservations made prior to May 1, 2026 will be honored as booked.

We encourage all guests to review our FAQ page for many additional details about their trip that are not listed here, including parking, arrival times, and our day-use beach area. Please also check the website for updated Lodge hours, as these may change based on operational flow and will be posted online as soon as they are available.

For the comfort and safety of all guests, smoking is strictly prohibited on the property.

We have updated our FAQ page and various rental information on our website. Please refer to these pages for the most complete and up-to-date details.

Policies are subject to change at any time. The version of the website published on the day of your arrival will be considered the most current and may supersede any information on this receipt.