TERMS & CONDITIONS

These updated cancellation policies supersede any previous emails, invoices, receipts, or other promised cancellation rules.

We understand that plans can change, and we do our best to be as fair and flexible as possible while balancing the unique logistics of operating a remote mountain resort. Due to the unpredictable nature of weather, wildfires, and life in general, we strongly recommend purchasing travel insurance to help offset the cost of last-minute cancellations or changes.

Standard Lodging/Campground Cancellation & Reservation Change Policy

• 90+ Days Before Arrival: A full refund will be issued minus a $100 cancellation fee (per cabin), $50 cancellation fee (per Stay & Recharge package) or $20 cancellation fee (per campground site). Reservation changes can be made with no penalty. 
• 7–90 Days Before Arrival: A $100 cancellation/change fee (per cabin), $50 cancellation fee (per Stay & Recharge package) or $20 cancellation/change fee (per campground site) applies and the remainder amount paid remains on file and must be used within one calendar year from date of issue and may be used one-time only towards a new (not currently made reservation) lodging reservation. No refunds will be issued.
• Within 7 Days of Date of Arrival: All payments and deposits are forfeited and cannot be refunded or applied to a future stay.  Date changes and lowering reservation quantity is not allowed.  If your reservation is on a Saturday, you must cancel the Saturday prior, not on Sunday.
  

Summer Marina Rentals, Snowcat Transport, and Winter Activity Rentals Cancellation & Refund Policy
Changes to your reservation—including changing the date or reducing the number of items booked—are not allowed  within 7 days  of the scheduled arrival or activity date. You may cancel within this period, but no refunds or credits will be issued.

For cancellations or reservation changes made  more than 7 days before your scheduled activity:

You will receive a full refund to the original form of payment,  minus any applicable cancellation or change fees.

A $50 cancellation or reservation change fee applies to the following rentals and packages: pontoon boats, day docks, large cabanas, snowmobile rentals, snowmobile packages, and Stay & Recharge packages.

Other rentals—including kayaks, paddleboards, canoes, the sauna, and snowcat transport—do not have a cancellation or change fee if canceled more than 7 days in advance.

Cancellations or changes made  within 7 days of the scheduled activity—or on the day of the activity—will not receive any refund or credit, except in the case where Elk Lake Resort management cancels the activity. We do not cancel because of the reasons listed below.

Mountain Environment & Uncontrollable Conditions
Elk Lake Resort operates in a mountain environment, where weather and natural conditions can change quickly and unpredictably. Circumstances beyond our control may include, but are not limited to, weather conditions, lack of snow, rain or lightning, excessive heat or sun exposure, wildfire activity or smoke, road closures, or other environmental events. If these conditions affect travel plans, recreational activities, guest comfort, or personal preferences, refunds or credits will not be issued.

Travel Insurance Recommendation
We strongly recommend that guests purchase travel or experience insurance to protect against unexpected disruptions, cancellations, weather impacts, medical emergencies, or other unforeseen circumstances. Travel insurance may provide reimbursement when cancellations occur for covered reasons under the policy.

Guests may wish to explore providers such as Allianz Global Assistance, Travel Guard, World Nomads, or Travelex. Guests are responsible for reviewing coverage details and selecting a policy that best meets their needs.

Operational Changes

• While we strive to honor all reservations as booked, pricing, operating hours, and reservation times may change due to seasonal conditions, weather, or other operational adjustments. Please note that no credits or refunds will be issued as a result of these changes.

Snowcat Reservations: Our Lodge sits 11 miles from Dutchman’s Flat Sno-Park near Mt. Bachelor and can be reached only by snowcat, snowmobile, or cross-country skis. Once you book your stay, guests are required to make a separate snowcat transport reservation (unless you’ll arrive by ski or snowmobiles). Transport is booked online and billed separately.

General Policies:

We are happy to welcome dogs! A small overnight pet fee will apply per accommodation. Pets must be leashed at all times while on our property, and pet waste must be picked up immediately.

For the comfort and safety of all guests, smoking is strictly prohibited on the property.



We have updated our FAQ page and various rental information on our website. Please refer to these pages for the most complete and up-to-date details.

*Policies may change at any time, and the version of the website published on the day of your arrival will be considered the most current and may supersede information on this receipt.*